Terms of Service
Welcome to HomeGuide! We are committed to providing you with the best support and resources when buying an apartment. By using our services, you agree to the following terms and conditions which govern our relationship with you as a user. Please read these terms carefully before engaging with our services.
1. Acceptance of Terms : By accessing or using HomeGuide's services, you acknowledge that you have read, understood, and agree to be bound by these terms of service. If you do not agree to these terms, you may not use our services.
2. Services Provided : HomeGuide offers comprehensive support for individuals seeking to purchase an apartment. This includes guidance on property listings, market analysis, and assistance throughout the buying process. We strive to ensure that our information is accurate and up-to-date; however, we cannot guarantee the completeness or reliability of all data provided.
3. User Responsibilities : As a user of our services, you agree to provide true, accurate, and complete information during your interactions with us. You are responsible for maintaining the confidentiality of your account and any passwords associated with your use of our services.
4. Intellectual Property : All content, trademarks, and other intellectual property on the HomeGuide website are owned by us or our licensors. Users are granted a limited, non-exclusive, and non-transferable license to access our services for personal use only. Reproduction or distribution of our content without prior written consent is prohibited.
5. Limitation of Liability : HomeGuide will not be liable for any indirect, incidental, or consequential damages arising from your use of our services. We do not guarantee the accuracy of any information or content available on our website, and you use our services at your own risk.
6. Third-Party Links : Our website may contain links to third-party websites. We do not endorse or take responsibility for the content of these external sites. We encourage users to review the terms of service and privacy policies of any third-party websites they visit.
7. Changes to Terms : HomeGuide reserves the right to modify these terms of service at any time. We will notify users of significant changes, and your continued use of our services following any changes will constitute your acceptance of the updated terms.
8. Governing Law : These terms shall be governed by and construed in accordance with the laws of Switzerland. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts located in Luzern, Switzerland.
9. Contact Us : If you have any questions about these terms or our services, please feel free to reach out to us. You can contact us via email at sales@homeguidebrand.com or call us at +41 41 349 75 00. We are located at Sempacherstrasse 10, 6002 Luzern, Switzerland.
10. Acceptance of Terms : By using our services, you signify your acceptance of these terms and conditions. We appreciate your trust in HomeGuide to support you in your journey to find the perfect apartment. Thank you for choosing us!
Terms of Return
At HomeGuide, we understand that purchasing an apartment is a significant investment and a monumental step in your life. We aim to provide you with comprehensive support throughout this journey. Our Terms of Return are crafted to ensure that you feel secure and informed when making your decision.
Our policy allows for a return period of 14 days from the date of the apartment reservation. During this time, you have the right to reconsider your decision without any penalties. We believe that having the opportunity to reflect on your choice is crucial in making a confident investment.
To initiate a return, please contact our dedicated support team at sales@homeguidebrand.com or call us at +41 41 349 75 00 . Our team is available to guide you through the return process and answer any questions you may have.
It is important to note that to qualify for a return, the apartment must be in its original condition, and all relevant documentation should be returned along with the reservation form. We recommend keeping a copy of all correspondence and documents for your records.
In the event that the apartment is found to be defective or not as described, we encourage you to report this as soon as possible. Our team will conduct a thorough review and, if necessary, arrange for a suitable remedy, which may include a full refund or a different property that meets your needs.
We pride ourselves on transparency and customer satisfaction. Therefore, should you have any disputes or concerns regarding your purchase, we encourage you to reach out to us directly. We are committed to resolving any issues amicably and to your satisfaction.
After the return period, please be advised that any requests for refunds or exchanges will be evaluated on a case-by-case basis. We take into consideration the individual circumstances surrounding each purchase, and our goal is to maintain a high level of customer service.
At HomeGuide, we believe that a well-informed buyer is a happy buyer. Therefore, we encourage you to ask questions and seek clarification on any aspect of your potential purchase. Our team is here to assist you, ensuring that you have all the resources you need to make an informed decision.
For further information about our Terms of Return or any other inquiries, please do not hesitate to reach out. You can find us at Sempacherstrasse 10, 6002 Luzern, Switzerland. We are here to support you every step of the way in your journey to finding the perfect apartment.
Thank you for choosing HomeGuide as your trusted partner in your apartment-buying journey. We are excited to assist you and are committed to ensuring that your experience is smooth, transparent, and fulfilling.